STG’s PRIDE® Applications Management framework is a well-defined and mature application maintenance process, which allows effective capture, reporting resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests. Each of these activities can be governed and monitored by SLA frame work:
- Requests management
- Management of incidents
- Processing of requests
- Work arounds
- Resolution
- Root cause analysis
STG’s application maintenance services help clients achieve the following:
- Reduction in total cost of ownership
- Continuous improvements in applications
- Improve applications stability
- Reduce support costs thereby enabling customers to devote more time to strategic IT initiatives
STG’s PRIDE® Applications Management framework measures the following:
- Application maintenance productivity
- Application schedule compliance
- Budget adherence
- Issue resolutions and status
- Product quality
